Your questions.
Answered carefully.

A portable automatic mahjong machine is a compact tabletop device that shuffles and stacks compatible mahjong tiles. Unlike a full-size automatic table, the portable format sits on a separate, suitable table. This is a non-folding tabletop machine. Automatic four-wall stacking is confirmed by Pocket Panda. Detailed operating steps, cycle timing and independent running demonstrations remain to be supplied.

Yes. P1W and P1B support the included American tile version: 152 tiles including 8 Jokers. One selected tile set is included. Mode settings, loading instructions and operating records are still to be supplied. This does not confirm compatibility with existing or third-party tiles.

The supplied tiles are magnetic. Supplied tile backs: blue. Tile-back color is not selectable. Existing or third-party tiles are not confirmed compatible, even if they are magnetic or the same size. Match the approved set’s full dimensions, construction and count to the exact model.

The machine has a built-in battery. A compatible external power bank is supported as an optional extra and is not included in the standard pack. Battery capacity and runtime, compatible power-bank models, output requirements, protocol, connector and price remain unconfirmed. The standard pack includes one Power adapter and one PD protocol cable. The supplied adapter’s input voltage is not yet confirmed. The full input range and suitability for 220–240 V remain unconfirmed. Machine electrical input requirements also remain unconfirmed. Adapter frequency, output voltage and current, plug and cable connectors still need confirmation. Supplier power-bank references do not establish universal compatibility.

Pocket Panda offers international shipping by destination quote. Routes, restrictions, rates and transit estimates must be confirmed for your country and postcode. Air and sea freight are offered for United States and Singapore orders. Confirm the available method, route and shipping charge in your destination quote; transit time is not yet confirmed. Current dispatch origin: Guangzhou, China (for now). Pocket Panda states that in-stock orders are handed to the carrier within 24 hours after payment is received, excluding public holidays. This is handling time, not delivery time. Carrier handoff continues on Saturdays and Sundays. Cutoff and the applicable holiday calendar remain to be confirmed. The listed price excludes shipping. Applicable taxes and import duties are payable separately by the buyer. A complete quote must identify your country and postcode, shipping charge, applicable tax and import charges, and estimated arrival window.

Pocket Panda is responsible for arrival damage or missing tiles or accessories when the issue is not customer-caused, including remedy and shipping costs. Contact Pocket Panda within 7 days of receiving the order for arrival damage or missing tiles/accessories. This arrival-reporting window does not shorten the separate one-year warranty. Send related photos or a video of the issue; no fixed checklist or full unboxing video is required. Missing tiles or accessories are remedied by sending the missing individual pieces. Machine-damage remedies are arranged with support. Pocket Panda’s 1-year warranty covers non-user-caused damage or faults. The warranty starts when the customer receives the machine. Pocket Panda covers repair parts and labor for covered non-user-caused faults during the warranty period. Pocket Panda handles warranty enquiries and coordinates with the factory. For product faults attributable to Pocket Panda, Pocket Panda pays shipping for machines handled under warranty and replacement parts. The buyer pays shipping for user-caused damage or tiles lost during use. If a covered non-user-caused fault cannot be repaired, the customer can choose a replacement or refund. A quality-fault refund includes the product price and original shipping. Buyer-paid taxes and import duties are also reimbursed for this covered quality-fault refund. A replacement receives a new one-year warranty from customer receipt. Pocket Panda initiates a covered refund within 3 business days after its service provider receives the returned machine. Bank or payment-provider arrival is separate and not yet confirmed. For covered quality-fault tax reimbursements, a customs or carrier tax-payment receipt is accepted. Tax reimbursement handling, detailed fault assessment and the exact return address remain to be confirmed. Out-of-warranty or user-caused repair prices are not yet listed. Ask Pocket Panda for the approved terms and return instructions before shipping.

US$399 (USD) applies to all six color and included tile-version combinations, with no configuration surcharge. Models: White P1W / Black P1B. The standard pack includes Portable Mahjong Machine × 1; Selected-version mahjong tile set × 1; Cover panel × 1; Mahjong bag × 1; PD protocol cable × 1; Tile rulers × 4; Power adapter × 1. English instruction manual is supplied with each machine in printed and digital formats. Tile-set options: American Mahjong: 152 tiles, including 8 Jokers; Singapore Mahjong: 148 tiles, including 4 animal tiles; Chinese Mahjong: 144 tiles, including 8 flowers & seasons. The listed price excludes shipping. Applicable taxes and import duties are payable separately by the buyer. Destination rates and optional extras still require a quote; this is not the complete delivered price. Saving a setup does not place an order.

Customers who lose supplied tiles can purchase matching individual replacements for P1W or P1B. Contact support with your model, tile version and missing tile face. Replacement-tile purchases are quoted individually according to tile quantity and shipping; per-face availability and delivery timing still need confirmation. This paid service for tiles lost by the customer is separate from missing items on arrival; contact support within the arrival-reporting window for those.

An actual paid order can be cancelled at any time before it is handed to the carrier, with a full refund of the order payment. Contact support via WhatsApp to arrange cancellation. Cancellation refund processing, arrival timing and method remain to be confirmed. Saving a setup does not place an order; this website does not take payment. This is separate from change-of-mind returns after delivery.